Question 1

What type of equipment do you use?

Accepted Answer

We use a professional truck-mounted hot water extraction system, recognized as the most effective method for deep soil removal. Compared to portable units, truckmounts deliver higher heat, suction, and consistency. Our TM is the biggest common model in the industry

Question 2

Will cleaning remove all odors?

Accepted Answer

Most odors respond well to cleaning, but odor removal depends on the source, severity, and how deeply it penetrated the carpet, padding, or subfloor. We’ll evaluate and recommend options.

Question 3

Is hot water extraction the best method?

Accepted Answer

Yes. It’s the method recommended by carpet manufacturers, IICRC, and Shaw/Mohawk warranties for the deepest clean and longest carpet life.

Question 4

What causes ripples or waves in carpet?

Accepted Answer

Older carppets can be made of material that tempararily shrinks when wet but will lay back down when dry. Poorly stretched carpet will make this worse.

Question 5

Is the cleaning loud?

Accepted Answer

The truckmount system runs outside. Inside, the wands and hoses produce moderate noise similar to a loud vacuum.

Question 6

Why do some stains reappear?

Accepted Answer

Either wicking (moisture carrying deeper soil back to the surface as the carpet dries) or re-soiling (leftover residue from previous cleanings). We use neutral rinses and high vacuum to minimize this.

Question 7

How do I schedule an appointment?

Accepted Answer

Book directly online, call/text us, or request a quote. We offer fast scheduling with same-day or next-day availability when possible.

Question 8

What payment methods do you accept?

Accepted Answer

Cash, card, digital payments, and secure invoicing.

Question 9

Do you offer same-day service?

Accepted Answer

Yes—based on availability.

Question 10

What is your cancellation policy?

Accepted Answer

We ask for 24-hour notice to avoid a cancellation fee, which helps cover the travel and time commitment reserved for your appointment.

Question 11

Is there a service call or minimum?

Accepted Answer

Yes—there is a zip code dependent Service Fee to cover Drive time and reserve a appointment window. In any case our Minimum Service Charge for ANY job is $150

Question 12

Do you offer odor treatments?

Accepted Answer

Yes. We have solutions for light topical odors, strong two-phase odors, and severe multi-stage odor remediation. We’ll recommend the appropriate level after inspection.

Question 13

Do you offer stain protection?

Accepted Answer

Yes. We apply a professional protectant that strengthens the fiber’s resistance to spills, stains, and wear. It extends carpet life and makes future cleaning easier.

Question 14

Do you offer pet urine treatments?

Accepted Answer

Yes. We use enzyme treatments, oxidizers, and neutralizers to target urine at the molecular level. For severe contamination, deeper extraction or sub-surface treatments may be required.

Question 15

How do you price carpet cleaning?

Accepted Answer

Pricing is based on cleanable square footage, areas, soil level, and optional add-on treatments (odor, stain protection, etc.). You’ll always receive an upfront price—no surprises.

Question 16

Are the cleaning solutions safe for kids and pets?

Accepted Answer

Yes. We use professional, non-toxic, child-safe, and pet-safe cleaning agents. Everything is rinsed thoroughly with soft water to leave no harmful residue.

Question 17

How long will it take for my carpets to dry?

Accepted Answer

Average dry time is 2–6 hours, depending on ventilation, humidity, carpet thickness, and soil level. With our high-vacuum extraction system, most homes are dry before we leave or shortly after.

Question 18

Do you clean area rugs?

Accepted Answer

Yes. We clean synthetic and some natural-fiber area rugs on-site. Specialty rugs (wool, silk, hand-knotted, heirloom pieces) typically require off-site cleaning.

Question 19

How often should I have my carpets professionally cleaned?

Accepted Answer

Most manufacturers recommend every 6–12 months to maintain warranty coverage and extend carpet life. Homes with pets, kids, or heavier traffic often benefit from cleaning every 3–6 months.

Question 20

Do you move furniture?

Accepted Answer

We move small, light items (end tables, chairs, etc.) at no charge. Larger or fragile items—beds, dressers, electronics, China cabinets—aren’t moved for safety reasons.

Question 21

Will my carpet look brand new again?

Accepted Answer

Cleaning removes soil, contaminants, and most spots, but it cannot fix wear patterns, fiber damage, discoloration, or fading. We’ll be honest about what’s achievable before we start.

Question 22

What is your cleaning process?

Accepted Answer

Pre-inspection
Vacuum (if needed)
Pre-treatment for soil and spots
Agitation (CRB as needed)
Hot-water extraction
Neutralizing rinse
Grooming (when post-Treated)
Speed-dry process
Final walk-through
This is the industry standard premium process for deep cleaning and maximum soil removal.

Question 23

Do you guarantee stain removal?

Accepted Answer

We guarantee attempts, not results. Some stains permanently dye the carpet fibers. But we use professional stain removal techniques that achieve the highest possible success rate.

Question 24

Do you clean upholstery?

Accepted Answer

Yes. We professionally clean sofas, loveseats, recliners, sectionals, dining chairs, and more using fabric-specific solutions.

Question 25

Do you leave fans to help carpets dry?

Accepted Answer

If needed. Most jobs dry quickly due to high suction, but airflow tools help speed drying in humid conditions.

Question 26

How can I help my carpets last longer?

Accepted Answer

Vacuum 2–3 times per week
Use walk-off mats
Clean spills immediately
Apply carpet protector
Schedule professional cleaning every 6–12 months

Question 27

How soon can I move furniture back after cleaning?

Accepted Answer

Once the carpet is fully dry. Putting furniture on damp carpet may cause dye transfer or rust stains.

Question 28

Why does pet urine smell worse over time?

Accepted Answer

Urine crystals harden and become more concentrated as they dry. When humidity rises, the crystals reactivate and release stronger odors. Proper treatment breaks down the crystals at the molecular level.

Question 29

Can you get rid of dog/cat smell?

Accepted Answer

Yes. Light odors respond to topical treatments; heavy odors may require multi-step odor remediation or deeper extraction.

Question 30

My carpets smell musty after cleaning—why?

Accepted Answer

Typically from slow drying, improper ventilation, or previous moisture issues. With our system, customers are usually dry fast—but if a customer’s home traps humidity, odors can linger. We can treat musty odors if they occur. But it is up to customers to maximize air flow and allow moisture to escape.

Question 31

Will cleaning help with allergies?

Accepted Answer

Yes. Professional cleaning removes dust mites, dander, pollen, and trapped allergens. Customers often report noticeable improvement in air quality and allergy symptoms.

Question 32

Do you disinfect carpets?

Accepted Answer

We offer optional disinfectant treatments for carpets, upholstery, and hard surfaces. These products target bacteria, viruses, and odor-causing microbes.

Question 33

Are your products environmentally friendly?

Accepted Answer

Yes. We use low-VOC, biodegradable cleaners that meet industry environmental standards.

Question 34

Will cleaning cause shrinkage or damage?

Accepted Answer

No. Modern equipment and proper technique make cleaning safe for all carpet types. We follow IICRC standards for temperature, moisture, and pressure.

Question 35

What should I do before you arrive?

Accepted Answer

Pick up small items, toys, and breakables
Vacuum if you can (but we can handle it for a small addl fee)
Move small light furniture if desired
Secure pets
Ensure parking space access across from door for the truckmounted amazon sized van

Question 36

Will cleaning make my carpet get dirty faster?

Accepted Answer

Not with our process. We use a neutral pH rinse that leaves your carpet soft, clean, and residue-free. Cheap cleaners that leave soap behind cause rapid re-soiling.

Question 37

Do you guarantee dry times?

Accepted Answer

Dry times vary with weather, airflow, and carpet type, so no company can guarantee exact times as this depends on how well customers folow instructins. However, our high-vacuum system routinely outperforms typical dry times.

Question 38

Can I walk on the carpet right after cleaning?

Accepted Answer

Yes, with clean socks. Avoid shoes until the carpet is fully dry. Be careful stepping from damp carpet onto hard floors—it can be slippery.

FAQ