FAQ

We use a professional truck-mounted hot water extraction system, recognized as the most effective method for deep soil removal. Compared to portable units, truckmounts deliver higher heat, suction, and consistency. Our TM is the biggest common model in the industry

Most odors respond well to cleaning, but odor removal depends on the source, severity, and how deeply it penetrated the carpet, padding, or subfloor. We’ll evaluate and recommend options.

Yes. It’s the method recommended by carpet manufacturers, IICRC, and Shaw/Mohawk warranties for the deepest clean and longest carpet life.

Older carppets can be made of material that tempararily shrinks when wet but will lay back down when dry. Poorly stretched carpet will make this worse.

The truckmount system runs outside. Inside, the wands and hoses produce moderate noise similar to a loud vacuum.

Either wicking (moisture carrying deeper soil back to the surface as the carpet dries) or re-soiling (leftover residue from previous cleanings). We use neutral rinses and high vacuum to minimize this.

Book directly online, call/text us, or request a quote. We offer fast scheduling with same-day or next-day availability when possible.

Cash, card, digital payments, and secure invoicing.

Yes—based on availability.

We ask for 24-hour notice to avoid a cancellation fee, which helps cover the travel and time commitment reserved for your appointment.

Yes—there is a zip code dependent Service Fee to cover Drive time and reserve a appointment window. In any case our Minimum Service Charge for ANY job is $150

Yes. We have solutions for light topical odors, strong two-phase odors, and severe multi-stage odor remediation. We’ll recommend the appropriate level after inspection.

Yes. We apply a professional protectant that strengthens the fiber’s resistance to spills, stains, and wear. It extends carpet life and makes future cleaning easier.

Yes. We use enzyme treatments, oxidizers, and neutralizers to target urine at the molecular level. For severe contamination, deeper extraction or sub-surface treatments may be required.

Pricing is based on cleanable square footage, areas, soil level, and optional add-on treatments (odor, stain protection, etc.). You’ll always receive an upfront price—no surprises.

Yes. We use professional, non-toxic, child-safe, and pet-safe cleaning agents. Everything is rinsed thoroughly with soft water to leave no harmful residue.

Average dry time is 2–6 hours, depending on ventilation, humidity, carpet thickness, and soil level. With our high-vacuum extraction system, most homes are dry before we leave or shortly after.

Yes. We clean synthetic and some natural-fiber area rugs on-site. Specialty rugs (wool, silk, hand-knotted, heirloom pieces) typically require off-site cleaning.

Most manufacturers recommend every 6–12 months to maintain warranty coverage and extend carpet life. Homes with pets, kids, or heavier traffic often benefit from cleaning every 3–6 months.

We move small, light items (end tables, chairs, etc.) at no charge. Larger or fragile items—beds, dressers, electronics, China cabinets—aren’t moved for safety reasons.

Cleaning removes soil, contaminants, and most spots, but it cannot fix wear patterns, fiber damage, discoloration, or fading. We’ll be honest about what’s achievable before we start.

Pre-inspection Vacuum (if needed) Pre-treatment for soil and spots Agitation (CRB as needed) Hot-water extraction Neutralizing rinse Grooming (when post-Treated) Speed-dry process Final walk-through This is the industry standard premium process for deep cleaning and maximum soil removal.

We guarantee attempts, not results. Some stains permanently dye the carpet fibers. But we use professional stain removal techniques that achieve the highest possible success rate.

Yes. We professionally clean sofas, loveseats, recliners, sectionals, dining chairs, and more using fabric-specific solutions.

If needed. Most jobs dry quickly due to high suction, but airflow tools help speed drying in humid conditions.

Vacuum 2–3 times per week Use walk-off mats Clean spills immediately Apply carpet protector Schedule professional cleaning every 6–12 months

Once the carpet is fully dry. Putting furniture on damp carpet may cause dye transfer or rust stains.

Urine crystals harden and become more concentrated as they dry. When humidity rises, the crystals reactivate and release stronger odors. Proper treatment breaks down the crystals at the molecular level.

Yes. Light odors respond to topical treatments; heavy odors may require multi-step odor remediation or deeper extraction.

Typically from slow drying, improper ventilation, or previous moisture issues. With our system, customers are usually dry fast—but if a customer’s home traps humidity, odors can linger. We can treat musty odors if they occur. But it is up to customers to maximize air flow and allow moisture to escape.

Yes. Professional cleaning removes dust mites, dander, pollen, and trapped allergens. Customers often report noticeable improvement in air quality and allergy symptoms.

We offer optional disinfectant treatments for carpets, upholstery, and hard surfaces. These products target bacteria, viruses, and odor-causing microbes.

Yes. We use low-VOC, biodegradable cleaners that meet industry environmental standards.

No. Modern equipment and proper technique make cleaning safe for all carpet types. We follow IICRC standards for temperature, moisture, and pressure.

Pick up small items, toys, and breakables Vacuum if you can (but we can handle it for a small addl fee) Move small light furniture if desired Secure pets Ensure parking space access across from door for the truckmounted amazon sized van

Not with our process. We use a neutral pH rinse that leaves your carpet soft, clean, and residue-free. Cheap cleaners that leave soap behind cause rapid re-soiling.

Dry times vary with weather, airflow, and carpet type, so no company can guarantee exact times as this depends on how well customers folow instructins. However, our high-vacuum system routinely outperforms typical dry times.

Yes, with clean socks. Avoid shoes until the carpet is fully dry. Be careful stepping from damp carpet onto hard floors—it can be slippery.